Due to the fast rotation of inventory in the specialty cheese & food business, occasionally a substitute of the same style will be made if the product your ordered is not available.
If we substitute a product in your order, we will make sure to include a quantity and/or dollar value at least equivalent to your order. If no suitable substitute product is available, we will refund the unavailable portion of your order.
We take great care in ensuring all deliveries arrive in good condition.
All orders containing cheese or other perishable product are shipped to arrive within 1-3 business days, depending on the product & weather. Because of this, shipping may be delayed to avoid your package being held up over the weekend or due to a holiday.
In hotter weather, we only offer USPS Express shipping. This is to ensure your product arrives in good condition.
If you need an order by a specific date, please make sure to add a note in your cart, or send us an email to firstname.lastname@example.org.
We use our discretion in shipping and may sometimes decide against shipping to a certain area depending on conditions. This is usually only a concern during the summer months and very hot parts of the country. If we must delay shipment, we will contact you to work out a schedule and, if necessary, cancel an order and issue a refund.
Orders are processed Monday through Wednesday, usually within 24 hours of receipt. Holidays or other unforeseen issues may delay this processing, but we will always do our best to communicate this with you.
Packages containing perishable products will be sent in insulated boxes with appropriate cooling material. Most packages arrive cool, but not cold, and the cooling packs may have melted. Do not be alarmed, as this is typical and not a problem for most products. If you are concerned about the state of a product, please gather as much info (and preferably take pictures) and contact us at email@example.com or 207-218-7009 as soon as possible so that we can resolve the issue for you.
Cheese comes in all shapes, colors and smells. More often than not, when we talk to customers about a product they believe may be spoiled, we find that this is simply a case of an unfamiliar cheese or condition- Many cheeses contain natural mold and smell different than you may be accustomed to, but are perfectly safe (and delicious) to eat. Please contact us before discarding of any cheese.
If a package arrives damaged, take photos and let us know as soon as possible. This is important so that we may receive proper reimbursement from the shipping carrier and issue you a refund or exchange as fast as possible.
While we will always do our best to help resolve any issues you may have, we cannot be held responsible for problems outside of our control. This includes, but is not limited to -
Incorrect Mailing Addresses (Make sure to include apartment/unit numbers!)
Unopened & Unrefrigerated shipments
Gift shipments sent to recipients that are out of town or otherwise do not receive/open the shipment in time (Please let recipients know they should expect a delivery!)